-As Int’l Bank Ltd CEO urges graduates to uphold customer service with integrity & ethics
By Vaye A. Lepolu
Dozens of females from both public and private commercial banking institutions across the country over the weekend dominated the graduation exercises of the Banking Institute of Liberia (BIL).
The Banking Institute of Liberia on Friday, July 5, 2024, held its 2023/2024 two graduation closing exercises at the University of Liberia Capitol Hill campus, with a total number of 132 graduates, 63 male and 69 female.
The graduates came from several commercial banking institutions including, Central Bank, ECOBANK, Global Bank/Bloom, Guaranty Trust, International Bank, Liberia Bank for Development and Investment, Sapelle International, Access Bank, Afriland First Bank, and United Bank for Africa.
The candidates completed twelve short-term bank-related competency-based courses in system and control, Banking operation, regulatory framework and compliance, credit analysis, internal audit and financial reporting and analysis, and bank telling among others.
BIL is a corporate training institute specializing in banking financial management and non-financial related disciplines in Liberia. The school was established in March 2014 by the Liberia Banker Association (LBA) and the Central Bank of Liberia (CBL) to provide capacity-building and cutting-edge training support to stakeholders in the banking and other corporate and financial sectors.
It was not until April 2018 that the institute became finally operational following the appointment of its first Director-general, Asst. Prof. Richard S. Panton.
At the program, the acting Chief Executive Officer of International Bank Liberia Limited, Ms. Jacqueline Williams N’Tow urged graduates of the Banking Institute of Liberia (BIL) to uphold and demonstrate customer service with integrity and ethics.
Delivering the keynote address on Friday, July 5, 2024, at the BIL closing exercises, Ms. N’Tow encouraged graduates to never lose sight of the values and principles that have guided them through this banking career path.
She named integrity, honesty, and customer service as well as a commitment to excellence as policies that will set them aside in the banking industry that demands nothing but the best.
” The work that you have chosen to pursue is not just a job but a career duty to serve others, to uphold the high standards of integrity and ethics, and play a vital role in the economic growth and prosperity of society. Always remember the importance of integrity, professionalism, and customer service, and continue to learn. Let this graduation not be your end to learning ” sheconcluded.
BIL Director-general, Asst. Prof. Richard S. Panton providing importance to the Institution said that BIL was established to build and enhance the capacity of entry, junior, senior, and executive-level staff in the banking and financial sectors, and organized professional and academic certification courses in banking and finance-related filed.
” We are also here to provide research and consulting services by performing studies of systems and procedures for the banking and Financial sector. To collaborate with universities and other financial institutions of higher learning in Liberia and abroad to achieve its mandate” he concluded.
